Welcome to Pinniya.
By using our website, placing an order, or interacting with our services, you agree to follow the Terms of Service listed below.
If you do not agree, please do not use our services.

1. Use of Website

You agree to use this website for lawful purposes only and not to:

  • Misuse or disrupt services
  • Copy, modify, or distribute content without permission
  • Attempt to access restricted areas without authorization

2. Product Information

We provide handmade food products.
While we aim for accuracy,:

  • Product appearance may vary
  • Prices are subject to change without notice
  • Availability may be limited

We reserve the right to modify or discontinue products at any time.

3. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate
  • You are authorized to use the chosen payment method
  • Payment must be made in full at the time of purchase

Orders may be canceled or refused if:

  • Payment fails
  • Stock is unavailable
  • Suspicious or fraudulent activity is detected

4. Delivery

We use third-party delivery partners.
Once dispatched:

  • Delivery timelines may vary
  • Delays due to traffic, weather, or other issues are not under our control

Customers must provide complete and accurate address information.

5. Returns & Refunds

Our Refund & Returns Policy applies to all orders.
Refunds will only be offered in eligible situations and must follow the rules stated in that policy.

6. Pricing & Taxes

All prices listed are inclusive/exclusive of taxes as mentioned.
Additional charges (packaging, delivery, etc.) may apply.

7. User Accounts

If you create an account, you are responsible for:

  • Maintaining confidentiality of your login details
  • All activities done under your account

We may suspend or terminate accounts violating these terms.

8. Intellectual Property

All content, including:

  • Logos
  • Text
  • Images
  • Product names

belongs to Pinniya, and cannot be copied, used, or reproduced without written permission.

9. Limitation of Liability

Pinniya is not liable for:

  • Allergic reactions
  • Losses due to misuse of products
  • Delay in delivery
  • Damaged items caused after delivery
  • Indirect or consequential damages

10. Allergies & Ingredients

Some products may contain:

  • Nuts
  • Dairy
  • Gluten
  • Other allergens

Customers are responsible for reviewing product details before consumption.

11. Third-Party Services

We may use third-party providers for:

  • Payment
  • Delivery
  • Analytics

We are not responsible for errors caused by third-party systems.

12. Termination

We reserve the right to:

  • Cancel orders
  • Block access
  • Terminate accounts

for abusive behavior, fraud, or violation of terms.

13. Changes to Terms

We may update these terms at any time.
Updated terms will be posted on this page with a new date.

14. Governing Law

These terms are governed by applicable laws of India.
Disputes may be subject to jurisdiction of local courts.